Privacy Policy

Website Privacy Policy

This Website Privacy Policy applies to each of the Websites that are owned and operated by Nuvance Health.  We respect the right to privacy of all visitors to the Nuvance Health Website. We do not collect information that would personally identify you unless you choose to provide it. Except as described in this policy, any personal information that you submit is shared only with those people who need this information to respond on behalf of Nuvance Health to Your question or request.

By accessing, browsing and/or using our Website, you are deemed to accept the terms of this Privacy Policy, including the collection of information. If you are not willing to accept the terms of this Privacy Policy, please do not use our Website.

While we take reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide, we cannot ensure that electronic transmissions via the Internet are secure from interception, and we cannot guarantee the security or confidentiality of such transmissions.

Collecting and Using Personal Information

Except as We disclose in this Policy, We do not collect any personally identifiable information about you.

If you choose to provide it, We may collect contact personally identifiable information from You, including Your name, email address, home address and phone numbers.  We use this information for various reasons, including to:

  • Send You information about our products and services
  • Respond to Your customer service requests, questions or concerns
  • Send You newsletters, information about medical conditions, and email or text messages
  • Improve our Website or services
  • Conduct marketing, quality improvement or business analysis activities

You can visit our Website without providing any personal information about yourself. However, there are a number of services that we provide for which, if you wish to obtain the full benefit of those services, you must provide certain personal information.

Web Logs, Cookies and IP Addresses

We maintain standard Web logs that record and store data about Website users.  The Web server automatically collects the Internet Protocol (IP) address of the computers that access our site.  The IP address is a number that is assigned to a computer when it accesses the Internet. An IP address is not truly personally identifiable information because many different individuals can access the Internet via the same computer. The Website may also collect the name of the Internet domain you enter our Website from, such as,, etc., and the type of operating system and web browser You use when accessing our Website.


We collect information about visitors to our Website and mobile applications using “Internet cookies.” Internet cookies are unique identifiers placed on the hard drive of each computer used to access our Website, to obtain statistical data about our users’ browsing actions and patterns, such as how many users visit our Website, what web pages they visit and the website they enter our site from.  This information does not identify any individual or contain any health information.  The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is directly associated with the data.  We use session cookies to keep visitors signed on while they navigate our Website and to track each visitor’s path through our site in order to help us understand how people use our site.  Session cookies expire after You end your session on our Website and close your browser. We also use persistent cookies, which remain on Your hard drive after You exit our Website.  Persistent cookies allow us to recognize a repeat visitor and offer our Website visitors a set of services or information requested in a previous visit.

We also use these cookies and web Beacons for remarketing with Google Analytics to advertise online, allowing Google and other third party vendors to show our ads on other sites You visit across the Internet. Google Analytics is a web analytics tool that helps us understand how visitors engage with our Website and which advertisements bring users to our Website.  You may utilize the Google opt-out tool at the Google website to opt out of having these cookies and web Beacons used for the purpose of serving you targeted ads.  If you opt out of targeted advertising you may continue to receive non-targeted ads.

Both Nuvance Health and Google will also use cookies for the following:

  • To inform, optimize and serve ads based on a user’s past visits to our website;
  • To report how our ads affect other uses of ad services, and how a user’s interactions with these ad impressions and ad services are related to visits to our Website; and
  • To determine who visits our Website and how their behaviors vary by certain attributes.

Your computer may have software that allows you to decline or deactivate web cookies, but if you do so, some features of our Website may not work properly for you.  Consult the website for your internet service provider or browser for information about deleting cookies.

Web Beacons

We may also use “Web beacons” on our Website.  Web beacons are tiny images that are placed on a web page or email that, when used in connection with persistent cookies, can tell us if You have visited a particular area on our Website.  We use Web beacons to collect non-personal information about Your response to our Website and email communications and for other purposes.  For example, if you have given us permission to email you, we may send you an email with a Web beacon recommending that you visit a particular feature of our Website.  If you do visit that feature, the Web beacon will report that you responded to our email communication.

Pursuant to applicable laws, rules and regulations, we may periodically email or text you regarding products or services that we think may be of interest to you.  You may also subscribe to online publications we may provide from time to time.  We may use a third party vendor to help us manage our email, subscription and text messaging communications.  While we supply these vendors with email addresses or phone numbers of those individuals we want to contact, we do not permit them to use your email address or phone number for any purpose other than to communicate with You on our behalf.  When you click on a link to our Website in an email or other communication from us, you may be temporarily redirected through one of the vendor’s servers, which will register for us that you have clicked on that link.  We will not share, sell, rent, swap or authorize any third party to use your email address or phone numbers for commercial purposes without your permission.  You can choose not to receive messages in the future by either (1) following the “unsubscribe” instructions located near the bottom of the email or other communication, or (2) send email to

If you send us comments or questions by email, they may be shared with Nuvance Health staff to follow up on your concern.


Our Website is not targeted or designed for use by children, and we do not knowingly collect personally identifiable information from children under the age of 13 without parental consent.  We will delete any information that we are made aware has been collected by Nuvance Health through its Website from a child under 13.


Except as described in this Policy, unless we have your consent, we will not share any information subject to this Policy outside of our organization for their independent use.

We may disclose information subject to this Policy to our auditors, lawyers and other service providers. We may also disclose this information where we believe in good faith that disclosure is necessary to:

  • Comply with law, such as in response to a subpoena
  • Protect the security of the Website or Nuvance Health’s rights
  • Protect you or others from threats of imminent harm
  • Investigate fraud or illegal activities

We may also disclose information subject to this Policy if Nuvance Health merges or sells all or a portion of its assets.

Data Retention

Any information that We collect pursuant to this policy will be retained for as long as we determine it is needed.

Patient Portals and Medical Apps

With your permission, you may connect with our patient portal to access certain portions of your medical records and to share information with Nuvance Health and your healthcare providers.

You may also choose to connect with the Staywell application through this Website to receive health information and to share that information with your healthcare providers. If you choose to access that application, the information you share through that application and the collection of information will be subject to the privacy policies and terms of use of the app vendor, KramesStaywell.  You should carefully review their privacy policy and terms of use before using the Staywell application or any other app.

Social Media and External Links

Our Websites include Social Media Features, such as the Facebook™ button, which allow You to share information with third-party Social Media sites.  These Features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the Features to function properly.  Social Media Features are either hosted by a third party or hosted directly on our Website.  Your interactions with these Social Media Features, including your submission of personal information, are governed by the privacy statement and terms of use of the Social Media site.  If you share information with a Social Media site through the Social Media Feature on our Website and associate your Social Media account with any account you create when you use any feature of our Website, depending on the privacy settings you have selected with the Social Media sites, those Social Media sites may give us access to certain personal information that they store.  When you associate your Social Media account with any account you create through our Website, you authorize us to have access to this information, and agree that we may collect, use and store the information provided by Social Media sites as described in this Privacy Policy.

Our Website may include links to other websites.  Your use of such websites, including submission of information and the collection and use of your information by those websites, will be governed by the privacy statement and terms of use of those websites.

Nuvance Health does not have any control or influence over the privacy practices or other operations of Social Media companies or third-party websites.  We encourage you to be cautious when leaving our Website, and to carefully review the privacy policies and terms of use of any Social Media company or website that you interact with through our Website.  Nuvance Health does not endorse any Social Media company or any external website, and is not responsible for your use of any Social Media or external website.


Last updated on May 25, 2017, version 2